7 Terms And Conditions
This terms and conditions are adaptable for browsing, purchasing stocks or services through this website www.widepot.HK(hereinafter referred to"The Company"). Please read carefully for the terms and conditions before using this website. When you use this website or any part of it, it means that you readed, accepted and agreed this terms and conditions.
8 General Terms
The company shall make effort to ensure the price and information for the goods in the website are updated. The Company reserves the right to change the prices of the goods without prior notice, all transactions shall be in accordance with the Company's sole discretion to accept the inventory.
The Company shall make effort to ensure that the goods listed on the website are available for supply The Company shall not be liable to anyone for any goods which are not available to the customer as a result of shortage.
The prices of goods on this website may be different from retail stores.
Prices of goods subject to the order shown in the day.
All orders are subject to availability related goods before final confirmation. In case the Company failed to provide any product or service ordered, the Company is entitled to refuse to accept the order. If we can not provide any products or services on your order, we will notify you by phone or email before delivery.
The Company shall make effort to ensure that the pictures and description of the goods in the website are accurate, but do not guarantee that the pictures and / or description exactly correspond to the objects.
Items sold in the website will be sold at the indicated prices, excluding delivery charge. The goods and transportation charges in the website are in Hong Kong dollars.
9 Force majeure
The Company will not be able to provide you the services for the reason of force majeure (including natural disasters, fires, floods, accidents, riots, war, government policies, strikes or any circumstances beyond our control). The company shall not be liable to the user or any third party.
These terms would be governed according to the People's Republic of China Special Administrative Region ( "Hong Kong") and the legal interpretation by the laws of Hong Kong. The application of these terms of each section is limited to the extent permitted by law. If any part of the Terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part shall be declared null and void in such jurisdiction, but shall not invalidate the remainder of this provision or may be in any other jurisdiction The validity, legality or enforceability of the area will not be affected. The Company reserves the right to modify these terms and conditions in its absolute discretion. In case of any dispute, the Company reserves the right of final decision.
10 Damaged goods
Customers must check the goods at the time of receipt of the goods ordered if there is damage. If the goods are damaged, please inform the customer service department to arrange the replacement of the goods immediately. The company has the right to refuse to replace the goods have been signed.
11 Return / Refund Process
Upon confirmation of payment for the products in Widepot online store, no return and refund is allowed.
However, due to supply problem, or the failure to replace the same item, the Widepot Online Store will arrange a refund for the customer.
The payment will be refunded by the same way that the customer made the payment.
1) Online payment: After we received your returned product,
your payment will normally be credited to your payment account within 5-7 Working days.
(The actual credit date is subject to the Payment Gateway processing period)
2) Payment by bank transfer: After we received your returned product, you must provide the name of the payee,
so that we will refund the amount to you in 5-7 working days.
For details, our customer service staff will contacte you.
For any dispute arising from refund or return of the goods, the decision of Widepot shall be final.
Procedures for Replacement
• Customer receipt, problem is found in the goods
Contact customer service department within seven days of delivery date :
Method 1) call: 21489292 within office hours
Method 2) Email to firstname.lastname@example.org
Method 3) visit our website and leave message in "contact us" column
•Customer Service Department receives customer replacement mail will contact the customer during normal working hours and understand the situation
•After Customer service department has understood the problem of goods, replacement will be arranged as soon as possible, customers have to choose one of the following replacement method:
a) Retail replacement
1)After confirmation we will re-delivery the goods to the selected retail in two to three Working days
2)After the Goods delivered to the retail, our staff will notify the customer
b) Home Delivery
After confirmation, we will arrange home delivery in three to four working days.
13 Replacement Terms
•Customer must contact customer service department within seven Working days of receipt of the goods for replacement.
•Customers shopping in the Company, for replacement, our Customer Service Department will arrange.
•The goods must be accompanied with our official invoice, complete packaging, product barcode, accessories, manuals and warranty card which is not filled.
•The goods must be intact and does not involve man-made damage. It should not be repaired and has no sign of repair. The surface of goods should have no scratches and not be wet.
•For replacement, gifts, credits and coupons should be returned at the same time. If the customer fails to return the gift, the gift is used or damaged, the customer should pay for the gift which value is determined by the Company.
•Replacement can be provided for once only. If the customer still think that a problem after replacement, the customer must contact the manufacturer or dealer’s specified maintenance center
•If the supply problems, failed to replace the same goods, the payment will be refunded by the same way that the customer made the payment.
Not applicable for replacement
•Any consumable items, such as ink cartridges, laser toner cartridges, laser discs, any software programs that have been opened and goods with blister packaging.
•Printers, desktop computers and notebooks (customer should contact the relevant manufacturers or dealers’ maintenance centers directly)
•Due to lighting, computer's chromatic aberration problem, or personal understanding of different colors, resulting chromatic aberration problem between photos and goods. This does not belong to the problem of the quality of goods.
•More than 7 Working days replacement period
•In case of any dispute, Widepot will retain the final decision.
14 Product warranty
For products purchased at the Widepot Online Store,
Customer should contact the relevant manufacturers or dealers directly for all the repair and maintenance issues, the terms, please refer to the product warranty card.
15 Removal service (Waste electrical and electronic equipment)
We have a removal service plan endorsed by EPD。
Customers should request removal service through our website within 3 days after completed the transaction. Our Default Collector will remove the old item(s) at the customers’ designated locations on the date specified by customers free of charge.